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Refund & Cancellation Policy

Last updated August 5, 2026

Last updated: 06/08/2026

This policy explains how billing, cancellation, and refunds work for N8nPort managed n8n workspaces, operated by CZM DIGITAL LTD.

1. Cancelling your subscription

You can cancel your subscription at any time from your N8nPort dashboard. Cancellation stops future billing but does not automatically retroactively refund the current billing period unless stated otherwise below.

2. Access after cancellation

When you cancel, your managed workspace remains accessible until the end of your current paid billing period. After that date, your workspace is suspended and then scheduled for deletion after 14 days, during which time you may reactivate your subscription to restore access. After the grace period, workspace data — including workflows and any credentials stored within it — is permanently deleted and cannot be recovered.

We recommend exporting any workflows you want to keep before cancelling.

3. Refunds

  • Free Launch and Founding Five promotional plans: Given the nominal or zero cost, these plans are non-refundable.

  • Standard Managed and Agency plans: We offer a [14]-day money-back guarantee for first-time subscribers on a given plan tier. If you are not satisfied within this period, contact [email protected] with your account details and we will issue a full refund of your first payment.

  • Renewal payments: Recurring monthly charges after the initial guarantee period are non-refundable, except where required by applicable consumer law or at our discretion in cases of billing error or service outage.

  • Annual plans (if applicable): Refunds for annual commitments are prorated at our discretion; contact support to discuss your situation.

4. Billing errors

If you believe you were charged incorrectly (duplicate charge, wrong amount, charge after cancellation), contact [email protected] within 30 days of the charge with your account email and transaction details. We will investigate and correct any confirmed billing error, including a refund where appropriate.

5. Downgrades and upgrades

Plan changes take effect immediately or at the next billing cycle, depending on the direction of the change:

  • Upgrades (e.g. Managed → Agency) are typically prorated and charged immediately.

  • Downgrades typically take effect at the start of your next billing cycle, with no partial refund for the current period.

6. Chargebacks

Please contact us before filing a chargeback with your bank or card provider — most billing issues can be resolved faster and more accurately through direct support. Unwarranted chargebacks may result in suspension of your account pending resolution.

7. Consumer rights (UK/EU customers)

Nothing in this policy limits any statutory right you may have under UK or EU consumer protection law, including rights related to distance selling and digital services, which take precedence over the terms above where applicable.

8. Contact

For any billing, cancellation, or refund request, email [email protected] with your account email and a description of the issue. We aim to respond within [1–2 business days].